"Workers of ABC Ltd were chit-chatting in their canteen about the behavior of their superior". This is an example of:

Grapevine communication

The correct answer is option 2- Grapevine communication.

When workers informally talk or gossip about topics like their superior's behavior, it falls under grapevine communication- an informal channel of communication that spreads through social interactions within the organization, often in places like the canteen, corridors, or during breaks.

Communication that takes place without following the formal lines of communication is said to be informal communication. Informal system of communication is generally referred to as the ‘grapevine’ because it spreads throughout the organisation with its branches going out in all directions in utter disregard to the levels of authority.

OTHER OPTIONS

• Formal communication flows through official channels designed in the organisation chart. This communication may take place between a superior and subordinate, a subordinate and superior or among same cadre employees or managers.

• Organisational Barriers- The factors related to organisation structure, authority relationships, rules and regulations may, sometimes, act as barriers to effective communication.

• Personal Barriers- The personal factors of both sender and receiver may exert influence on effective communication.