Read the following case study and attempt questions.

Mr. Rahul, a management graduate, is working in the XYZ Rubber Ltd. for the last 10 years. His performance is always consistent and many times he received 'Best Employee Award from the management. But in the last two years, it is observed that his performance is gradually getting low. The department tried to identify his reasons for low performance but did not get much information from him. But in recent months some employees had shown disappointment on present leadership, pay system and communication. May be it was the reason for low performance of Mr. Rahul.

"It is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of goals".

Identify the process from the case study.

Leadership

Leadership is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals. Leadership indicates the ability of an individual to maintain good interpersonal relations with followers and motivate them to contribute for achieving organisational objectives.