Which of the following is NOT and appropriate characteristic of a good business letter:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) - Cluttered
A good business letter should be concise, courteous, and clear.
- Cluttered is NOT an appropriate characteristic because a good business letter should be well-organized and free of unnecessary information or distractions.
- Concise: Direct and to the point.
- Courteous: Polite and respectful tone.
- Clear: Easy to understand, with a logical structure.
- Cluttered: Confusing and disorganized, which is undesirable in a business context.