Read the following passage and answer the question.

Sanju after completed his entrepreneurship course in Switzerland, returned to India and launched 'Aroma Coffee Can,' a coffee shop situated in a New Delhi mall. The establishment prided itself on a distinct coffee aroma and an extensive array of flavors. Despite these features, the business failed to gain attraction and remained unprofitable. Eager to uncover the reasons behind this, Sanju appointed Sanchi an MBA graduate, as the Manager to investigate. Sanchi, in her role, gathered feedback from customers who expressed appreciation for the unique coffee aroma but were dissatisfied with the extended waiting times for order processing. Upon analysis, she identified unnecessary bottlenecks that could be eliminated to streamline operations. Sanchi implemented a standardized order processing time, addressing the issue. Additionally, she recognized that certain flavors had insufficient demand and decided to discontinue their sale. These strategic adjustments proved effective, swiftly attracting customers and transforming the fortunes of the coffee shop. She also advised Sanju to give equal treatment to his subordinates and distribute the work between them according to their capability.

Sanchi analysed the delays in order processing and identified unnecessary bottlenecks that could be removed to find the best way of serving customers efficiently. Which technique of Scientific Management is primarily reflected here?

Method study

The correct answer is option 3- Method study

Sanchi carefully examined the entire process of order handling in the coffee shop and identified unnecessary bottlenecks that were causing delays in serving customers. She then removed these inefficiencies and introduced a better and more systematic way of processing orders. This reflects method study, which is a technique of Scientific Management that focuses on finding the best and most efficient method of performing a task by eliminating unnecessary operations, movements, or delays. The main objective of method study is to improve efficiency and reduce wastage of time and effort.

Option 1 : Fatigue study- Fatigue study is concerned with determining the amount and frequency of rest intervals required by workers to reduce tiredness and improve efficiency. The passage does not mention worker fatigue, rest pauses, or physical strain. Therefore, this option is incorrect.

Option 2 : Differential piece wage system- Differential piece wage system refers to paying workers at different wage rates according to their performance or productivity. Efficient workers receive higher wages, while less efficient workers receive lower wages. Since the passage does not discuss wages, incentives, or payment systems, this option is incorrect.

Option 4 : Time study-Time study involves determining the standard time required to complete a particular job or activity. Although Sanchi standardized the order processing time later, the main focus of the question is on analysing the process and removing unnecessary bottlenecks to discover the best method of serving customers efficiently. Hence, the primary technique reflected here is method study, not time study.