Read the following passage and answer the question.

Sanju after completed his entrepreneurship course in Switzerland, returned to India and launched 'Aroma Coffee Can,' a coffee shop situated in a New Delhi mall. The establishment prided itself on a distinct coffee aroma and an extensive array of flavors. Despite these features, the business failed to gain attraction and remained unprofitable. Eager to uncover the reasons behind this, Sanju appointed Sanchi an MBA graduate, as the Manager to investigate. Sanchi, in her role, gathered feedback from customers who expressed appreciation for the unique coffee aroma but were dissatisfied with the extended waiting times for order processing. Upon analysis, she identified unnecessary bottlenecks that could be eliminated to streamline operations. Sanchi implemented a standardized order processing time, addressing the issue. Additionally, she recognized that certain flavors had insufficient demand and decided to discontinue their sale. These strategic adjustments proved effective, swiftly attracting customers and transforming the fortunes of the coffee shop. She also advised Sanju to give equal treatment to his subordinates and distribute the work between them according to their capability.

Which of the following technique of Scientific Management is followed by the manager Sanchi?

Time study

The correct answer is option 4- Time study.

Sanchi implemented a standardized order processing time- This statement showed that she implemented the time study technique to remove the bottlenecks faced by the Sanju.

TIME STUDY- It determines the standard time taken to perform a well-defined job. Time-measuring devices are used for each element of task. The standard time is fixed for the whole of the task by taking several readings. The method of time study will depend upon volume and frequency of the task, the cycle time of the operation and time measurement costs. The objective of time study is to determine the number of workers to be employed; frame suitable incentive schemes and determine labour costs.