X purchased a car from company 'Y'. When 'X' was taking his new car to home it caught fire.

Which of the right of the consumer was violated in this case?

Right to Safety

The correct answer is Option (1)- Right to Safety.

In this case, the Right to Safety of the consumer was violated.

The Right to Safety ensures that consumers are protected from goods and services that are hazardous to their health and safety. If the car caught fire while being driven home, it indicates that the product (the car) was unsafe or faulty, which directly violates this right.

Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life, health and property. For example, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury. 

OTHER OPTIONS

• Right to be assured: The consumer has the freedom to access variety of products at competitive prices. This implies that the marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc. and allow the consumer to make a choice from amongst these.

• Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.

• Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.