Read the passage and answer the question.

Manoj purchased a car from DD Motors invoiced at 10 Lacs. The company offered many attractive gifts, like free insurance for the first two years, free pick-up and drop facilities for free servicing of upto 20,000 km etc. But after a few days, he noticed that the pick-up of the car was not good and there was some problem with the engine of the car. The company serviced the car for free, but even then, Manoj was not satisfied with the performance of the car. Manoj again called the customer care services of DD Motors, but DD Motors did not give him the due response. So he filed a complaint with the District Commission after but was not satisfied with the decision. He was very disturbed and, after a month, decided to appeal against it.

Which rights of Manoj are violated by DD Motors?

Right to be heard and Right to seek redressal

The correct answer is option 2- Right to be heard and Right to seek redressal.

Right to be heard and Right to seek redressal are the rights of Manoj that are violated by DD Motors.

Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.
Manoj contacted customer care multiple times to express his dissatisfaction with the car’s performance, but DD Motors did not respond properly. This violates his right to be heard, which ensures that consumer complaints and concerns are given due consideration.

Right to seek redressal- The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc
Manoj was not satisfied with the car even after servicing and also not satisfied with the District Commission’s decision, prompting him to appeal further. This highlights his use (and the obstruction) of the right to seek redressal, which allows consumers to seek compensation or correction for faulty goods/services