A consumer court in Patna slapped a Rs 50,000 fine on a Zoom Ltd along with a hotel for delivering non-vegetarian food to a doctor who had ordered a vegetarian dish. He had ordered paneer butter masala but was delivered malai chicken instead. The consumer sent notices to both the restaurant and the online food-delivery company for________.

Right to seek redressal

Right to be Heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.