A consumer court in Patna slapped a Rs 50,000 fine on a Zoom Ltd along with a hotel for delivering non-vegetarian food to a doctor who had ordered a vegetarian dish. He had ordered paneer butter masala but was delivered malai chicken instead. The consumer sent notices to both the restaurant and the online food-delivery company.
Which consumer right is exercised here?
Answer & explanation
Correct answer: option 2
The correct answer is option 2- Right to be Heard.
In this case, the consumer right being exercised is the Right to be heard.
The Right to be heard ensures that consumers can voice their grievances and have their complaints addressed. By sending notices to both the restaurant and the online food-delivery company, the doctor is exercising this right by formally raising the issue and seeking a resolution for receiving the wrong food order.
Right to be Heard.- The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.