Rohit died in a car accident as the air bags of the car did not open on impact. His family and friends are very angry about this defect in the car. They decided to file a case on the car company.
Who can file a case on the car company under Consumer Protection Act?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → The legal heir of Rohit
Option (1) The Car Showroom owner — Incorrect. The showroom owner is the seller, not the consumer who suffered the loss.
Option (2) The legal heir of Rohit — Correct. Rohit has died, so he cannot file the case himself. A legal heir or legal representative of the consumer is named as a complainant who can file it.
Option (3) The Consumer of another car company — Incorrect. This person has no connection with the defective car, so he has no complaint.
Option (4) An Unregistered Consumer Association — Incorrect. The case is that of Rohit’s family. The book names the legal heir of the consumer as the complainant for such a case.
NCERT (2026-27 Edition): “2. Complainant: means one or more consumers, or any voluntary consumer association, central or state government or the central authority or a legal heir or legal representative or a parent or legal representative in case of a minor.” |