Match List-I with List-II.
| List-I (Way of consumer protection) | List-II (Description) |
|---|---|
| (A) Self-regulation by business | (I) Business firms can be forced to avoid malpractices and exploitation of consumers |
| (B) Business associations | (II) A consumer raises his voice against unfair trade practices or unscrupulous exploitation |
| (C) Consumer organisations | (III) Firms follow ethical standards and practices in dealing with their customers |
| (D) Consumer awareness | (IV) Guidelines are laid down for members in their dealings with the customers |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → (A)-(III), (B)-(IV), (C)-(I), (D)-(II)
| List-I | List-II | Reason |
|---|---|---|
| (A) Self-regulation by business | (III) Firms follow ethical standards and practices in dealing with their customers | Socially responsible firms follow ethical standards on their own. |
| (B) Business associations | (IV) Guidelines are laid down for members in their dealings with the customers | Their code of conduct lays down guidelines for members. |
| (C) Consumer organisations | (I) Business firms can be forced to avoid malpractices and exploitation of consumers | Consumer organisations can force business firms to avoid malpractices. |
| (D) Consumer awareness | (II) A consumer raises his voice against unfair trade practices or unscrupulous exploitation | A well-informed consumer can raise his voice against unfair practices. |
NCERT (2026-27 Edition): “1. Self-regulation by Business: Socially responsible firms follow ethical standards and practices in dealing with their customers Good and ethical practices encourage firms to realise that it is in their long-term interest to serve the customers in a rightful manner. Many firms have set up their customer service and grievance cells to redress the problems and grievances of their consumers.” “2. Business Associations: The associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FICCI) and Confederation of Indian Industries (CII) have laid down their code of conduct which lay down for their members the guidelines in their dealings with the customers.” “3. Consumer Awareness: A consumer, who is well-informed about his rights and the reliefs available to him, would be in a position to raise his voice against any unfair trade practices or unscrupulous exploitation. …” “Consumer Organisations: Consumer organisations play an important role in educating consumers about their rights and providing protection to them. These organisations can force business firms to avoid malpractices and exploitation of consumers.” |