Match List-I (importance of communication) with List-II (situations):
| List-I | List-II | ||
|---|---|---|---|
| (A) | Acts as basis of decision making | (I) | Regular two-way talks between the management and the workers’ union bring mutual understanding and end a long dispute. |
| (B) | Promotes cooperation and industrial peace | (II) | Before fixing next year’s targets, the chief executive collects the latest sales information from every region. |
| (C) | Establishes effective leadership | (III) | Good communication helps the workers adjust to the physical and social side of their work and improves human relations. |
| (D) | Boosts morale and provides motivation | (IV) | A team head with good communication skills is able to influence his team members and win their support for a new shift system. |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → (A)-(II), (B)-(I), (C)-(IV), (D)-(III)
| List-I | List-II | Reason |
|---|---|---|
| (A) Acts as basis of decision making | (II) Before fixing next year’s targets, the chief executive collects the latest sales information from every region. | Communication gives the information needed for a decision. The chief executive needs the sales figures before he can fix the targets. |
| (B) Promotes cooperation and industrial peace | (I) Regular two-way talks between the management and the workers’ union bring mutual understanding and end a long dispute. | Two way communication builds cooperation and mutual understanding between management and workers. That ends the dispute and keeps peace. |
| (C) Establishes effective leadership | (IV) A team head with good communication skills is able to influence his team members and win their support for a new shift system. | A leader influences people through communication, so he needs good communication skills. The team head wins support for the new shift system this way. |
| (D) Boosts morale and provides motivation | (III) Good communication helps the workers adjust to the physical and social side of their work and improves human relations. | Good communication helps workers adjust to the physical and social side of work and improves human relations. This lifts their morale. |
NCERT (2026-27 Edition): “(iii) Acts as basis of decision making: Communication provides needed information for decision making. In its absence, it may not be possible for the managers to take any meaningful decision. Only on the basis of communication of relevant information one can take right decision.” “(v) Promotes cooperation and industrial peace: Efficient operation is the aim of all prudent management. It may be possible only when there is industrial peace in the factory and mutual cooperation between management and workers. The two way communication promotes cooperation and mutual understanding between the management and workers.” “(vi) Establishes effective leadership: Communication is the basis of leadership. Effective communication helps to influence subordinates. While influencing people, leader should possess good communication skills. |