Read the following passage and answer the question.
Managers at a New York City import-export company suspected that two employees were robbing it. Corporate Defense Strategies (CDS) of Maywood, New Jersey, advised the firm to install a software program that could secretly log every single stroke of the suspects’ computer keys and send an encrypted e-mail report to CDS. Investigators revealed that the two employees were deleting orders from the corporate books after processing them, pocketing the revenues, and building their own company from within. The programme picked up on their plan to return to the office late one night to steal a large shipment of electronics. Police hid in the rafters of the firm’s warehouse, and when the suspects entered, they were arrested. The pair was charged with embezzling $3 million over two and a half years, a sizable amount of revenue for a $25 million-a-year firm.
Suppose the other employees of the firm come to know that the key strokes on their computers can be secretly logged, and they object to it. Which limitation of controlling does this show?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Resistance from employees
Option (1) Costly affair — Incorrect. Control is a costly affair when it needs much expenditure, time and effort. The employees here object to being watched; cost plays no part.
Option (2) Resistance from employees — Correct. Employees often resist control because they see it as a restriction on their freedom. Objecting to secret logging of keystrokes is like objecting to CCTVs.
Option (3) Little control on external factors — Incorrect. External factors lie outside the firm, such as government policies, technological changes and competition. This objection comes from the firm’s own employees.
Option (4) Difficulty in setting quantitative standards — Incorrect. This limitation arises when standards cannot be put in numbers, as with employee morale. No standard is in question here.
NCERT (2026-27 Edition):
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