Meera paid Rs 60,000 to a coaching centre for a one-year course. The centre stopped its classes after two months and did not return her fee. She files a complaint with the District Commission.
On what basis will the District Commission settle this dispute?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → On the evidence brought to its notice by the complainant, along with any records it asks for from the centre
Option (1) On the report of an appropriate authority to which it sends a sealed sample of the study material for analysis — Incorrect. A sealed sample is used when a defect in goods needs a test. Meera’s complaint is about a service.
Option (2) On the evidence brought to its notice by the coaching centre, along with any records it asks for from Meera — Incorrect. The roles are swapped. The complainant (Meera) brings the evidence, and records are asked for from the service provider (the centre).
Option (3) On the evidence brought to its notice by the complainant, along with any records it asks for from the centre — Correct. A coaching course is a service. In a services dispute, the District Commission settles it on the evidence brought by the complainant. It can also ask the service provider for any information, documents or records.
Option (4) On the report of the State Commission to which it sends a sealed sample of the study material for analysis — Incorrect. The sample method is for goods, and the sample goes to an appropriate authority for analysis. The State Commission hears appeals; it does not test samples.
NCERT (2026-27 Edition): “1. District Commission: … However, in the event of failure of settlement by mediation proceeds with the complaint. If the complaint alleges defect in goods which cannot be determined without proper analysis or test of goods, the commission obtains the sample of goods, seal it and refer to the appropriate authority for analysis. In case of services, the dispute is settled based on the basis of evidence brought to its notice by the complainant and can ask for any required information document or records from the service provider for settlement. …” |