Read the following passage and answer the question.

Raj is working on the post of manager in a big company of Pune. He has fixed standards for all the workers in his department. All the workers know the basis on which their future promotion will be done. For higher chances of promotion, they continue make efforts to give better performance. Raj personally observe the subordinates to evaluate the performance. When Raj was controlling his department, he was aware that controlling all the activities was neither easy nor economical. So, he focussed his attention only on the key result areas. After measurement of performance of all departments, his department performance turned out to be the best of all. The company honoured Raj for his good performance.

Raj personally observe the subordinates to evaluate the performance.

Which step of controlling process is indicated in the above lines?

Measurement of actual performance

The correct answer is option 4- Measurement of actual performance.

Measurement of actual performance is indicated in the given lines as Raj personally observe the employees to measure their performance.

Measurement of actual performance- Once performance standards are set, the next step is measurement of actual performance. Performance should be measured in an objective and reliable manner. There are several techniques for measurement of performance.