Read the following passage and answer the questions. Abhishek bought gold jewellery for her wife worth of ₹70 lakhs. The seller did not give him the receipt for payment but he insisted the seller to give him the cash memo. After many arguments between both of them, the seller at last gives Abhishek the cash memo. After 10 days, Abhishek's wife found a defect in one of the necklace bought and complained to seller. Seller did not pay any heed to Abhishek's wife. She went to the respective redressal agency for the solution. |
Which relief is available to the defect in the necklace to Abhishek's wife? |
To replace the defective product with a new one To remove the defect in goods To refund the price paid for the product Any of these |
Any of these |
The correct answer is option 4- Any of these. Abhishek's wife, in case of a defect in the necklace, can seek one or more of the following reliefs under consumer protection law- Replace the defective product with a new one, Remove the defect in the goods, Refund the price paid for the product. These are common remedies available under the Consumer Protection Act for defective products, so any of these can be pursued by Abhishek's wife depending on the resolution she seeks.
Where District or State or National Commission is satisfied about defect in goods, or deficiency in services on any unfair trade practice or claim for compensation under product liability, issues an order: (i) To remove the defect in goods or deficiency in service. (ii) To replace the defective product with a new one, free from any defect. (iii) To refund the price paid for the product, or the charges paid for the service. (iv) To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party. (v) To pay punitive damages in appropriate circumstances. (vi) To discontinue the unfair/ restrictive trade practice and not to repeat it in the future. (vii) Not to offer hazardous goods for sale. (viii) To withdraw the hazardous goods from sale. (ix) To cease manufacture of hazardous goods and to desist from offering hazardous services. (x) Compensate for any loss or injury suffered by consumer under product liability action and withdraw hazardous products from being offered for sale etc. However, every order of a district commission, the state commission or the national commission is deemed final if no appeal for such order is made by any of the parties involved in dispute. |