Consider the following statements about the limitation ‘difficulty in setting quantitative standards’:
(A) Control system loses some of its effectiveness when standards cannot be defined in quantitative terms.
(B) Difficulty in setting quantitative standards is a problem that might arise in areas such as labour turnover and labour absenteeism.
(C) Difficulty in setting quantitative standards is a problem that might arise in areas such as employee morale and job satisfaction.
(D) Difficulty in setting quantitative standards makes it hard to review and revise the standards in light of changes in the environment.
Which of the statements given above are correct?
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → (A) and (C) only
(A) Control system loses some of its effectiveness when standards cannot be defined in quantitative terms. — Correct. This is the limitation itself. When a standard cannot be put in numbers, measuring and comparing performance becomes hard, so control works less well.
(B) Difficulty in setting quantitative standards is a problem that might arise in areas such as labour turnover and labour absenteeism. — Incorrect. Labour turnover and absenteeism can be counted: the number of workers who leave or stay away. So they serve as ordinary standards in the human resource area.
(C) Difficulty in setting quantitative standards is a problem that might arise in areas such as employee morale and job satisfaction. — Correct. Morale and job satisfaction are feelings of people. They are hard to put in numbers, so this is where the problem arises.
(D) Difficulty in setting quantitative standards makes it hard to review and revise the standards in light of changes in the environment. — Incorrect. Reviewing and revising standards as things change is part of judging accuracy of standards, an importance of controlling. This limitation affects measuring and comparing.
NCERT (2026-27 Edition): NCERT (2026-27 Edition): “(i) Difficulty in setting quantitative standards: Control system loses some of its effectiveness when standards cannot be defined in…”
“(ii) Judging accuracy of standards: A good control system enables management to verify whether the standards set are accurate and objective. An efficient control system keeps a careful check on the changes taking place in the organisation and in the environment and helps to review and revise the standards in light of such changes.” |
