Match List-I with List-II:
| List-I | List-II |
| (Consumer Rights) | (Definitions) |
| (A) Right to be informed | (I) A right to have complete information about the product he intends to buy. |
| (B) Right to be assured | (II) Marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc |
| (C) Right to be heard | (III) Redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc. |
| (D) Right to seek redressal | (IV) Many enlightened business firms have set up their own consumer service and grievance cells. |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → (A) - (I), (B) - (II), (C) - (III), (D) - (IV)
Note: The given answer is as per the official NTA Answer Key. However, none of the given options appears to be correct, as explained below. The correct matching should be A-I, B-II, C-IV, D-III, which is not among the options.
(A) Right to be informed — this matches (I) A right to have complete information about the product he intends to buy. Before buying, the consumer is entitled to know the ingredients, date of manufacture, price, quantity and directions for use. This is why the law requires this information on the package and label.
(B) Right to be assured — this matches (II) Marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc. Under the Consumer Protection Act, 2019, the old right to choose is called the right to be assured: the consumer must have access to a variety of products at competitive prices, and must be free to choose among them.
(C) Right to be heard — in the answer given by NTA, this matches (III). However, it should match (IV). The right to be heard is the right to file a complaint and to be listened to when a consumer is not satisfied. That is why many business firms have set up their own consumer service and grievance cells.
(D) Right to seek redressal — in the answer given by NTA, this matches (IV). However, it should match (III). Redressal means getting relief. The reliefs listed in (III), replacement of the product, removal of the defect and compensation for loss or injury, are the very ones by which this right is described.
NCERT (2026-27 Edition): “Consumer Rights … 2. Right to be informed: The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. …” “3. Right to be assured: The consumer has the freedom to access variety of products at competitive prices. This implies that the marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc. and allow the consumer to make a choice from amongst these.” “4. Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances. |