Read the following case study and answer the following question. Ms. C bought an electric Iron from the market and paid money through cash the vendor. Mr. X. But she forgets to collect the bill for the deal as a written evidence. The Iron was a ISI certified product. Once, she was using the Iron, she realised that it is not working properly. Then she immediately contacted the Vendor Mr. X and asked him to remove the defect in the product or replace it with a new one. The vendor did not listen to her and refused to accept that this product is sold by him to her. She discussed the matter with her father and he advised her to seek legal help in this case and finally she decided to file a case against the vendor in the consumer court. But while filing the case she got stuck in between due to non-availability of material evidences to produce before the court such as cash memo or bill of the transaction.

If Ms. C gets a chance to lodge a Complaint in court so which is right place to file a case first for getting the relief ?

District Commission/District Forum

The correct answer is option (2)  : District Commission/District Forum

In India, for consumer complaints, the right place to file a case initially for relief is:

2. District Commission/District Forum

The consumer dispute redressal system in India involves three levels - District Forum, State Commission, and National Commission. For cases involving a lower value or compensation, the District Commission or District Forum is the appropriate first step. If  dissatisfied with the decision of the District Forum, an appeal can then be made to the State Commission and/subsequently, to the National Commission if needed. The Supreme Court is generally not the first point of recourse for consumer complaints; it deals with matters of constitutional importance and appeals from higher courts.