Practicing Success
In the study conducted by Richard LaPiere, what was the observed inconsistency between attitudes and behavior? |
The Chinese couple did not encounter any negative experiences. Managers of hotels expressed willingness to accommodate Chinese guests during their travel The Chinese couple faced discrimination at one hotel only. The Chinese couple refused service at all hotels they visited. |
Managers of hotels expressed willingness to accommodate Chinese guests during their travel |
Despite expressing positive behavior by accommodating the Chinese couple during their travels, a large percentage of hotel managers later expressed a negative attitude towards Chinese guests in response to the questionnaires, indicating an inconsistency between their attitudes and behavior. |