A product recall happens when a company asks the buyers of a product it has already sold to return it, because the product has a fault that may make it unsafe. Which of the following situations is the best example of a product recall?
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → A scooter maker asks everyone who bought one of its models last year to bring the scooter back, as its brakes may fail.
A product recall has three parts: the product has already been sold, the company asks the buyers to return it, and the reason is a fault that may be unsafe.
In Option (1) the scooters were sold last year, the maker asks the owners to bring them back, and the reason is that the brakes may fail. All three parts are present.
Why the other options are incorrect
Option (2) A phone company stops making one of its models because very few people are buying it. — Incorrect. The company asks nobody to return anything, and there is no fault in the phone.
Option (3) Kavita returns a shirt to the shop because it is the wrong size for her. — Incorrect. The buyer herself decides to return it, and a wrong size is not a safety fault.
Option (4) At closing time, a bakery throws away the cakes that were not sold during the day. — Incorrect. The cakes were never sold, so there are no buyers to ask.