Identify the characteristics of emotionally intelligent people: (A) C…

The correct answer is Option (2) → (B), (D), (E) Only

Emotional intelligence is the feeling side of intelligence: a set of skills that underlie the accurate appraisal, expression and regulation of emotions.

(A) Cognitive overload Incorrect. Mental overload is a cognitive effect of stress: when pressures continue, a person may suffer from mental overload and lose the ability to make sound decisions. It is a sign of strain, not a skill of handling emotions.

(B) Perceive and be sensitive to one’s own feelings Correct. An emotionally intelligent person perceives and is sensitive to her/his own feelings and emotions; this is the first characteristic of such a person.

(C) Learning and observing behaviours Incorrect. Learning by observing the behaviour of others is observational or vicarious learning, the way attitudes and behaviour are picked up from models. It describes how a person learns, not the ability to understand and manage emotions.

(D) Perceive and be sensitive to various types of emotions in others Correct. Such a person reads the emotions of others by noting their body language, voice and tone, and facial expressions.

(E) Understand the powerful influence of the nature and intensity of one’s emotions Correct. Knowing how strongly one’s own emotions can sway one’s thinking and action is another characteristic, and it helps a person control and regulate those emotions.