Answer the questions on the basis of the information given below.
Tina is a Chief Operating Officer in a company. She is responsible for welfare and survival of her organisation, so she continuously makes efforts for the upliftment of her organisation. She has started various types of rewards like bonus, co-partnership and job enrichment for those employees who achieve their targets efficiently. Due to this step, her subordinates act in a desired manner to achieve organisational goals. She also applies her ability to maintain good interpersonal relations. She does not believe in the use of power unless it is absolutely essential so she gives a high degree of independence to her subordinates. After all these efforts of Tina her company is growing rapidly.
“She also applies her ability to maintain good interpersonal relations”.
Which element of Directing has been highlighted in the given phrase?
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → Leadership
Option (1) Leadership — Correct. Leadership is the process of influencing the behaviour of people so that they work willingly towards the goals of the organisation. It shows the ability of an individual to maintain good interpersonal relations with followers, as the phrase says.
Option (2) Communication — Incorrect. Communication is the exchange of ideas, views and facts between people to create common understanding. The phrase talks about a personal ability to build good relations, not about passing information.
Option (3) Supervision — Incorrect. Supervision means watching over the work of subordinates and guiding them. The phrase does not describe this.
Option (4) Motivation — Incorrect. Motivation means making people act in a desired way to achieve goals, for example through rewards. That is a different line of the passage (see the next question).
NCERT (2026-27 Edition): “Leadership … Let us understand the concept of leadership, its importance and qualities of good leaders. Leadership is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals. Leadership indicates the ability of an individual to maintain good interpersonal relations with followers and motivate them to contribute for achieving organisational objectives.” |