From the consumers’ point of view, which of the following correctly states what is needed for ‘consumer ignorance’ and for ‘unorganised consumers’?
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → Consumer ignorance: educate consumers about their rights; Unorganised consumers: organise them into consumer organisations
Option (1) Consumer ignorance: organise consumers into consumer organisations; Unorganised consumers: educate them about their rights — Incorrect. The two remedies are swapped. Ignorance is cured by education, and being unorganised is cured by forming organisations.
Option (2) Consumer ignorance: educate consumers about their rights; Unorganised consumers: educate them about their rights — Incorrect. The first half is right. But unorganised consumers need to be organised into consumer organisations; teaching them about rights does not unite them.
Option (3) Consumer ignorance: organise consumers into consumer organisations; Unorganised consumers: organise them into consumer organisations — Incorrect. The second half is right. But consumers who do not know their rights need to be educated; forming a body does not by itself teach them.
Option (4) Consumer ignorance: educate consumers about their rights; Unorganised consumers: organise them into consumer organisations — Correct. Under consumer ignorance, consumers do not know their rights and reliefs, so they must be educated. Under unorganised consumers, they must come together in consumer organisations that take care of their interests.
NCERT (2026-27 Edition): “From Consumers’ point of view The importance of consumer protection from the consumers’ point of view can be understood from the following points: |