The correct answer is option (2)- (A) and (B).
(A) It is goal directed and promotes efficiency in the company- This is true about concept of motivation.
Motivation is the process of stimulating people to action to accomplish desired goals of organisation. It is an internal feeling of an individual and leads to goal directed behaviour. Motivation is mainly based on needs of individuals. It helps individuals and groups in the organisation for improved performance.
(B) It is an internal feeling, urge and is a complex process- This is true about motivation.
Motivation is the process of stimulating people to action to accomplish desired goals of organisation. It is an internal feeling of an individual and leads to goal directed behaviour. Motivation is a complex process as individuals are heterogeneous in their expectations, perceptions and reactions.
(C) It leads to duplication of work and it can be positive and negative too-
Motivation can be either positive or negative. Positive motivation provides positive rewards like increase in pay, promotion, recognition etc., Negative motivation uses negative means like punishment, stopping increments, threatening etc. Motivation does not lead duplication of work.
(D) It helps to reduce employee turnover and it increases inflexibility in working.
Motivation helps to reduce employee turnover and thereby saves the cost of new recruitment and training. The main reason for high rate of employee turnover is lack of motivation. If managers identify motivational needs of employees and provide suitable incentives, employees may not think of leaving the organisation. High rate of turnover compels management to go for new recruitment and training which involve additional investment of money, time and effort. Motivation helps to save such costs. It also helps to retain talented people in the organisation. Motivation decreases inflexibility in working. | 
