The following are the consumer rights under Consumer Protection Act 2…

The following are the consumer rights under Consumer Protection Act 2019:

(A) Right to Consumer Education

(B) Right to Protection

(D) Right to Seek Redressal

Choose the correct answer from the options given below:

Answer & explanation

Correct answer: option 2

The correct answer is Option (2) → (A), (C) and (D) only

(A) Right to Consumer Education — Correct. The consumer has the right to learn about his rights and the reliefs available, so that he is an informed buyer.

(B) Right to Protection — Incorrect. There is no right by this name. Protecting consumers is the purpose of the whole Act. The nearest real right is the right to safety, which protects the consumer against goods and services that are hazardous to life, health and property.

(C) Right to be Heard — Correct. The consumer may file a complaint and be heard when he is not satisfied with a product or service.

(D) Right to Seek Redressal — Correct. The consumer can get relief, such as replacement, repair, refund or compensation, when a product or service falls short.

NCERT (2026-27 Edition): “Consumer Rights The Consumer Protection Act 2019 provides for six rights of consumers.”

“4. Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.
5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.
6. Right to Consumer Education: The consumer has a right to acquire knowledge and to be a well informed consumer throughout life. …”