In a meeting, a supervisor explains a new safety rule. One worker already dislikes the supervisor, and this bias stops him from understanding the rule properly. In the communication process, this bias is an example of:
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → Noise
Option (1) Noise — Correct. Noise is any obstruction or hindrance to communication. One example is a prejudice that blocks understanding of the message. The worker’s dislike of the supervisor is such a prejudice.
Option (2) Feedback — Incorrect. Feedback is the action of the receiver showing that he has received and understood the message. Here the worker has not understood it.
Option (3) Media — Incorrect. Media is the path that carries the encoded message, such as a talk, a phone call or a letter. In this case the meeting is the media.
Option (4) Encoding — Incorrect. Encoding is the sender’s work of turning the message into symbols such as words, pictures or gestures. The bias is in the receiver’s mind.
NCERT (2026-27 Edition): “(iv) Media: It is the path through which encoded message is transmitted to receiver. The channel may be in written form, face to face, phone call, Internet etc., “(viii) Noise: … Some examples of noise are: |