How many of the following are cases of a defect under the Consumer Protection Act, 2019?
(A) A new ceiling fan runs very slowly from the first day.
(B) A new wristwatch stops working within a week of purchase.
(C) A cable operator stops the television service for a week without any notice.
(D) A courier company loses a parcel sent by a customer.
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Only two
(A) A new ceiling fan runs very slowly from the first day. — A defect. The fan has a fault in its manner of performance, and a fan is goods.
(B) A new wristwatch stops working within a week of purchase. — A defect. The watch has a fault in performance, and a watch is a product.
(C) A cable operator stops the television service for a week without any notice. — Not a defect. The cable operator gives a service. A shortcoming in a service is a deficiency.
(D) A courier company loses a parcel sent by a customer. — Not a defect. The courier also gives a service, and losing the parcel is a shortcoming in it. So it is a deficiency.
A defect is a fault in goods or a product. A deficiency is a fault in a service.
NCERT (2026-27 Edition): “Terms & Definitions … 6. Defect: Any fault, imperfection, shortcoming or inadequacy in quality, nature and manner of performance in relation to goods or a product. |