Match List-I with List-II:
| List-I | List-II |
| (Communication barriers) | (Example) |
| (A) Personal barriers | (I) Complexity in organization structure |
| (B) Psychological barrier | (II) Unwillingness to communicate |
| (C) Semantic barriers | (III) Badly expressed message |
| (D) Organizational barrier | (IV) Premature evaluation |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → (A) - (II), (B) - (IV), (C) - (III), (D) - (I)
(A) Personal barriers — this matches (II) Unwillingness to communicate. Personal barriers come from the sender or the receiver as a person. A subordinate may hold back a message because he fears it will upset his superior. The block lies in the person, not in the words or the structure.
(B) Psychological barrier — this matches (IV) Premature evaluation. Psychological barriers are states of mind. When the receiver judges the message before the sender has finished, he has already made up his mind, so the real meaning never reaches him.
(C) Semantic barriers — this matches (III) Badly expressed message. Semantic barriers are problems of words and meaning. Wrong words, poor sentences or missing words make the message unclear, even when everyone is willing to understand.
(D) Organizational barrier — this matches (I) Complexity in organization structure. Organisational barriers come from the structure, rules and policies of the firm. When a message must pass through many levels, it gets delayed and changed on the way.
NCERT (2026-27 Edition): “Personal barriers: The personal factors of both sender and receiver may exert influence on effective communication. …” “Unwillingness to communicate: Sometimes, subordinates may not be prepared to communicate with their superiors, if they perceive that it may adversely affect their interests.” “Psychological barriers: Emotional or psychological factors acts as barriers to communicators. …” “Premature evaluation: Some times people evaluate the meaning of message before the sender completes his message. Such premature evaluation may be due to pre-conceived notions or prejudices against the communication.” “Semantic barriers: Semantics is the branch of linguistics dealing with the meaning of words and sentences. Semantic barriers are concerned with problems and obstructions in the process of encoding and decoding of message into words or impressions. …” “Badly expressed message: Some times intended meaning may not be conveyed by a manager to his subordinates. These badly expressed messages may be an account of inadequate vocabulary, usage of wrong words, omission of needed words, etc.” “Complexity in organisation structure: In an organisation where there are number of managerial levels, communication gets delayed and distorted as number of filtering points are more.” |