Given below are two statements: one is labelled as Assertion (A) and the other is labelled as Reason (R).
Assertion (A): Lack of facilities such as frequent meetings, suggestion box and complaint box may create communication problems in an organisation.
Reason (R): Facilities such as frequent meetings, suggestion box and complaint box encourage free flow of communication.
In the light of the above statements, choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → Both (A) and (R) are true and (R) is the correct explanation of (A).
Assertion (A): Lack of facilities such as frequent meetings, suggestion box and complaint box may create communication problems in an organisation. — True. Missing organisational facilities are an organisational barrier. Without them, communication may be hampered.
Reason (R): Facilities such as frequent meetings, suggestion box and complaint box encourage free flow of communication. — True. These facilities give people a ready place and way to share ideas, views and complaints. So they encourage free flow of communication.
Why R explains A?
R says these facilities keep communication flowing freely. So when they are missing, people have no easy channel to raise ideas or complaints, and the flow is blocked. This blocked flow is the communication problem that A describes.
NCERT (2026-27 Edition): “…Organisational barriers: The factors related to organisation structure, authority relationships, rules and regulations may, sometimes, act as barriers to effective communication. …” “(v) Organisational facilities: If facilities for smooth, clear and timely communications are not provided communications may be hampered. Facilities like frequent meetings, suggestion box, complaint box, social and cultural gathering, transparency in operations, etc., will encourage free flow of communication. Lack of these facilities may create communication problems.” |