Mediation is a way of settling a dispute in which a neutral third person helps the two sides talk to each other and reach their own agreement, without deciding the matter for them. Which of the following situations is the best example of mediation?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Two shopkeepers quarrel over a parking space. A retired teacher whom both of them trust sits with them, listens to each in turn, and helps them agree to use the space on alternate days.
Mediation has three parts: there is a neutral third person, that person helps the two sides talk, and the two sides reach their own agreement; the third person does not decide for them.
In Option (3) the retired teacher is trusted by both (neutral), he listens to each and helps them talk, and the shopkeepers themselves agree on alternate days. All three parts are present.
Why the other options are incorrect
Option (1) Two shopkeepers quarrel over a parking space and take the matter to court. The judge hears both and orders that they use the space on alternate days. — Incorrect. The judge decides the matter for them; the shopkeepers do not reach their own agreement.
Option (2) Two shopkeepers quarrel over a parking space. After a week, they talk it over by themselves and agree to use the space on alternate days. — Incorrect. There is no third person; the shopkeepers settle it on their own.
Option (4) Two shopkeepers quarrel over a parking space. The brother of one of them comes and argues on his side until the other shopkeeper gives in. — Incorrect. The brother is on one side, so he is not neutral.