Rajan in a petition filed in 2019 said that he had faced humiliation and loss of reputation, as a transaction using a bank’s debit card at a hotel failed, though he had a balance of more than 20 times the billed amount in the account. The bank claimed that the incident was a case of “force majeure” and was beyond its control. A consumer court in Delhi directed the bank to pay a compensation of 5 lakh to Rajan for “deficiency in service”. The bank was also directed to pay him ₹2,000 as expenses. Identify the right of consumers being exercised in the given case.

Right to safety Right to be heard Right to seek redressal Right to consumer education

Right to seek redressal

Right to seek Redressal: The consumer has a right to get relief in case the product or service falls short of his expectations. The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.