CUET Preparation Today
| Rajan in a petition filed in 2019 said that he had faced humiliation and loss of reputation, as a transaction using a bank’s debit card at a hotel failed, though he had a balance of more than 20 times the billed amount in the account. The bank claimed that the incident was a case of “force majeure” and was beyond its control. A consumer court in Delhi directed the bank to pay a compensation of 5 lakh to Rajan for “deficiency in service”. The bank was also directed to pay him ₹2,000 as expenses. Identify the right of consumers being exercised in the given case. |
Right to safety Right to be heard Right to seek redressal Right to consumer education |
| Right to seek redressal |
| Right to seek Redressal: The consumer has a right to get relief in case the product or service falls short of his expectations. The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc. |
