Rajan in a petition filed in 2019 said that he had faced humiliation and loss of reputation, as a transaction using a bank’s debit card at a hotel failed, though he had a balance of more than 20 times the billed amount in the account. The bank claimed that the incident was a case of “force majeure” and was beyond its control. A consumer court in Delhi directed the bank to pay a compensation of 5 lakh to Rajan for “deficiency in service”. The bank was also directed to pay him ₹2,000 as expenses.

Identify the right of consumers being exercised in the given case.

Right to seek redressal

The correct answer is option 3- Right to seek Redressal.

Right to seek Redressal allows consumers to seek compensation and resolution for grievances related to deficiencies in services or products. In Rajan’s case, he sought redressal through a consumer court for the failure of the bank’s debit card transaction, which resulted in humiliation and loss of reputation. The court's decision to award compensation and expenses addresses this right directly.

Right to seek Redressal- The consumer has a right to get relief in case the product or service falls short of his expectations. The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.