The correct answer is option 2- (A), (C), (D) and (E) only.
(A) The Consumer Protection Act seeks to protect and promote the consumers interest- This statement is true. The concept of consumer protection is to safeguard the interests of the consumers. It adopts measures to protect consumers from unethical malpractices by businesses. The Consumer protection Act 2019 seeks to protect and promote the consumers’ interest through speedy and inexpensive redressal of their grievances.
(B) Consumer Protection Act was laid down in the year 1947- This statement is false. The Consumer Protection Act was enacted in year 1986 which is amended in 2019.
(C) It is the moral duty of any business to take care of consumers interests- This statement is true. It is the moral duty of any business to take care of consumer’s interest and avoid any form of their exploitation. Thus, a business must avoid unscrupulous, exploitative and unfair trade practices like defective and unsafe products, adulteration, false and misleading advertising, hoarding, black marketing, etc.
(D) A business has social responsibilities towards various interest groups- This statement is true. A business has social responsibilities towards various interest groups. Business organisations make money by selling goods and providing services to consumers. Thus, consumers form an important group among the many stakeholders of business and like other stakeholders, their interest has to be well taken care of.
(E) Government of India has enacted several regulations designed to provide adequate protection to consumers- This statement is true. The government can protect the interests of the consumers by enacting various measures. For example, the GOI has set up a toll-free national consumer Helpline Number 1800114000 for this purpose. The legal framework in India encompasses various legislations which provide protection to consumers. The most important of these regulations is the Consumer Protection Act, 2019. The Act provides for a central authority to regulate matters relating to violation of rights of consumers, unfair trade practices and false or misleading advertisements which are prejudicial to the interests of consumers. This is known as Central Consumer Protection Authority (CCPA). A three-tier machinery at the district, state and national levels for redressal of consumer grievances. |
