In order to motivate the workers in the factory to work overtime, A decided to provide additional wages to the workers. On knowing this, a worker in his factory, Ashi, was very happy, whereas Yashu was disappointed as he preferred to go back home on time rather than working for overtime wages.

Identify the feature of motivation being discussed here.

Motivation is a complex process

The correct answer is option 3- Motivation is a complex process.

The scenario illustrates that motivation is a complex process. Different individuals respond differently to the same incentive—Ashi is motivated by the additional wages, while Yashu prefers not to work overtime. This highlights the complexity of understanding what motivates different people.

Motivation is a complex process as the individuals are heterogeneous in their expectations, perceptions and reactions. Any type of motivation may not have uniform effect on all the members.

OTHER OPTIONS

• Motivation is an internal feeling. The urge, drives, desires, aspirations, striving or needs of human being, which are internal, influence human behaviour. For example, people may have the urge or desire for possessing a motorbike, comfortable house, reputation in the society. These urges are internal to an individual.

• Motivation produces goal directed behaviour. For example, the promotion in the job may be given to employee with the objective of improving his performance. If the employee is interested in promotion, it helps to produce a behaviour to improve performance.

• Motivation can be either positive or negative. Positive motivation provides positive rewards like increase in pay, promotion, recognition etc., Negative motivation uses negative means like punishment, stopping increments, threatening etc. which also may induce a person to act in the desired way.