If the consumer court is satisfied about the genuineness of the complaint made by the consumer, identify the reliefs which court could award

A. To remove the defect in goods or deficiency in services

B. To refund the price paid for the product' service

C. To issue corrective advertisement to neutralise the effect of a misleading advertisement

D. To publish periodicals and other publications to impart knowledge about consumer rights.

Choose the correct answer from the options given below

A. B and C only 

D option is not correct. Other three options are correct in the context of question.

(The explanation given below is as per NCERT Book of 2022-23. In new book for session 2023-24, some changes have been made under this topic)

Relief Available Where District or State or National Commission is satisfied about defect in goods, or deficiency in services on any unfair trade practice or claim for compensation under product liability, issues an order:

(i)              To remove the defect in goods or deficiency in service.

(ii)                To replace the defective product with a new one, free from any defect.

(iii)              To refund the price paid for the product, or the charges paid for the service.

(iv)              To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party.

(v)                To pay punitive damages in appropriate circumstances.

(vi)              To discontinue the unfair/ restrictive trade practice and not to repeat it in the future.

(vii)             Not to offer hazardous goods for sale.

(viii)           To withdraw the hazardous goods from sale.

(ix)              To cease manufacture of hazardous goods and to desist from offering hazardous services.

(x)                To pay any amount (not less than 5% of the value of the defective goods or deficient services provided), to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.

(xi)              To issue corrective advertisement to neutralise the effect of a misleading advertisement.

(xii)             To pay adequate costs to the appropriate party.