Informal organisation can be better understood with the help of the following features:

(A) An informal organisation originates from within the formal organisation as a result of personal interaction among employees.

(B) The standards of behavior evolve from group norms rather than officially laid down rules and regulations.

(C) Independent channels of communication without specified direction of flow of information are developed by group members.

(D) It has a definite structure or form because it is a complex network of social relationships among members.

Choose the correct answer from the options given below:

(A), (B) and (C) only

The correct answer is option 2- (A), (B) and (C) only.

Except '(D) It has a definite structure or form because it is a complex network of social relationships among members.', all other are features of informal organisation. Informal organisation has no definite structure.

Interaction among people at work gives rise to a ‘network of social relationships among employees’ called the informal organisation. Informal organisation has no set of behaviour as there is no rigid rules and regulations. It can be better understood with the help of the following features:

(a) An informal organisation originates from within the formal organisation as a result of personal interaction among employees.
(b) The standards of behaviour evolve from group norms rather than officially laid down rules and regulations.
(c) Independent channels of communication without specified direction of flow of information are developed by group members.
(d) It emerges spontaneously and is not deliberately created by the management.
(e) It has no definite structure or form because it is a complex network of social relationships among members.