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Which of the following is incorrect in respect of Business Process Outsourcing? |
BPO provide low level services like customer care, technical support via voice support, Qualification requirements to work in BPO are low, employees dont possess expert skills, they just need good communication skills and basic computer knowledge. Examples of BPO include research and development (R and D) activities, e-learning, business research, intellectual property (IP) research, legal profession and the banking sector. All of the above |
Examples of BPO include research and development (R and D) activities, e-learning, business research, intellectual property (IP) research, legal profession and the banking sector. |
The correct answer is Option 3:Examples of BPO include research and development (R and D) activities, e-learning, business research, intellectual property (IP) research, legal profession and the banking sector. Business Process Outsourcing (BPO) primarily involves outsourcing non-core business functions such as customer service, technical support, data entry, and back-office operations. However, highly specialized fields like research and development (R&D), intellectual property (IP) research, and legal professions are typically associated with Knowledge Process Outsourcing (KPO) rather than BPO. Option 1 is correct because BPO services include customer care and technical support. Option 2 is correct because most BPO jobs do not require expert skills but focus on communication skills and basic computer knowledge. |
