Which of the following is incorrect in respect of Business Process Outsourcing?
Answer & explanation
Correct answer: option 3
The correct answer is Option 3:Examples of BPO include research and development (R and D) activities, e-learning, business research, intellectual property (IP) research, legal profession and the banking sector.
Business Process Outsourcing (BPO) primarily involves outsourcing non-core business functions such as customer service, technical support, data entry, and back-office operations. However, highly specialized fields like research and development (R&D), intellectual property (IP) research, and legal professions are typically associated with Knowledge Process Outsourcing (KPO) rather than BPO.
Option 1 is correct because BPO services include customer care and technical support.
Option 2 is correct because most BPO jobs do not require expert skills but focus on communication skills and basic computer knowledge.