FSSAI has made a proposal for hotels and other food outlets to declare the kind of oil used in cooking each of the food items on their menus.

Right to be informed

The correct answer is option (3) : Right to be informed

The proposal by FSSAI (Food Safety and Standards Authority of India) for hotels and food outlets to declare the kind of oil used in cooking each food item on their menus is primarily reinforcing the "Right to be informed."

The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. It is because of this reason that the legal framework in India requires the manufactures to provide such information on the package and label of the product.

OTHER OPTIONS

• Right to be heard- The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.

• Right to Safety- The consumer has a right to be protected against goods and services which are hazardous to life, health and property. For example, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury.

• Right to Consumer Education- The consumer has a right to acquire knowledge and to be a well informed consumer throughout life. He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations. Many consumer organisations and some enlightened businesses are taking an active part in educating consumers in this respect.