Timmy bought a bottle of soft drink without any quality mark and found a dead lizard inside the bottle. He forwarded a legal notice to the company, accusing it of the deficiency in service that could cause health hazard to the consumer.

Identify the right of consumer being violated in the given case.

Right to safety

The correct answer is option 1- Right to Safety.

In this case, the primary right of the consumer being violated is the Right to Safety.

The presence of a dead lizard inside the bottle of soft drink indicates a serious health hazard and a failure to ensure that the product is safe for consumption. This directly impacts Timmy’s safety as a consumer.

Right to Safety- The consumer has a right to be protected against goods and services which are hazardous to life and health. For instance, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury. Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.