Ashi deposited the whole cost of a plot as per the terms of the allotment letter, but the builder did not give her possession of the plot. Her complaint to the builder's grievance cell did not help, so she filed a complaint in the consumer commission. She no longer wants the plot and wants the builder to give all her money back.
Which relief can the consumer commission order in her favour?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → To refund the price paid for the product, or the charges paid for the service
Option (1) To replace the defective product with a new one, free from any defect — Incorrect. Replacement is ordered when a product has a defect. Ashi never got the plot, and she does not want it any more, so there is nothing to replace.
Option (2) To refund the price paid for the product, or the charges paid for the service — Correct. The builder took the full price but did not hand over the plot. Ashi now wants all her money back. The commission can order the builder to refund the price or charges she paid.
Option (3) To discontinue the unfair trade practice and not to repeat it in the future — Incorrect. This order stops a seller from going on with an unfair trade practice, such as false claims about a product.
Option (4) To withdraw the hazardous goods from sale — Incorrect. This order is for goods that are dangerous to life or health. A plot that was not handed over is not a hazardous good.
NCERT (2026-27 Edition): “Relief Available Where District or State or National Commission is satisfied about defect in goods, or deficiency in services on any unfair trade practice or claim for compensation under product liability, issues an order: |