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Home Questions C265ZTR32E
Target Exam

CUET

Subject

Business Studies

Chapter

Consumer Protection

Question:

Match the following:

1. Right to safety A. Variety of products in terms of size, price, quality, brand etc.
2. Right to be informed B. Electrical appliances with ISI mark
3. Right to choose C. Consumer can file a complaint in case of dissatisfaction with goods and service
4. Right to be heard D. Products must include its ingredients, date of manufacture, price, quantity etc.
Options:

1-B, 2-D, 3-A, 4-C

1-B, 2-C, 3-A, 4-D

1-C, 2-D, 3-B, 4-A

1-A, 2-B, 3-D, 4-C

Correct Answer:

1-B, 2-D, 3-A, 4-C

Explanation:

Right to safety: The consumer has a right to be protected against goods and services which are hazardous to life. Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.

Right to be informed: The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. 

Right to choose: The consumer has the freedom to access variety of products at competitive prices. This implies that the marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc. and allow the consumer to make a choice from amongst these.

Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. Many consumer organizations are also working towards this direction and helping consumers in redressal of their grievances.

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