Match List – I with List – II.

Choose the correct answer from the options given below : 

A-III, B-II, C-IV, D-I

The correct answer is Option (3) - A-III, B-II, C-IV, D-I.

* Right to be heard- File a complaint in case of dissatisfaction. The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.

* Right to seek redressal- Reliefs provided by the Consumer Protection Act. The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.

* Right to be informed- Directions for use, ingredients etc. The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. It is because of this reason that the legal framework in India requires the manufactures to provide such information on the package and label of the product.

* Right to Consumer Education- Enlightenment of one's rights and reliefs. The consumer has a right to acquire knowledge and to be a well informed consumer throughout life. He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations. Many consumer organisations and some enlightened businesses are taking an active part in educating consumers in this respect.