The Consumer Protection Act 2019 Provides for setting up of three-tier enforcement machinery at the District, State and National levels. They are referred to as the "District Forum', 'State Commission' and the 'National Commission'. There are various reliefs available to a consumer under the Act. The appropriate Consumer Court may pass an order for the removal of defect in goods, replace a defective product, refund the price of the product, pay compensation for the loss suffered, etc.

If any of the parties is not satisfied by the order of District Commission can appeal against such order to the...............

State Commission

District commission has a jurisdiction to entertain complaints where value of goods or services paid as consideration does not exceed one crore rupees. Either on the first hearing or at any later stage, it appears to district commission that there exists elements of settlement which may be acceptable to the parties, it may direct them to give their consent for settlement of dispute through mediation within five days. In case the parties agree for settlement by mediation and give written consent, the district commission refers the matter for mediation and the provisions relating to mediation shall apply. However, in the event of failure of settlement by mediation proceeds with the complaint. If the complaint alleges defect in goods which cannot be determined without proper analysis or test of goods, the commission obtains the sample of goods, seal it and refer to the appropriate authority for analysis. In case of services, the dispute is settled based on the basis of evidence brought to its notice by the complainant and can ask for any required information document or records from the service provider for settlement. If any of the parties are not satisfied by the order of District Commission can appeal against such order to the State Commission on the grounds of facts or law within a period of forty five days from the date of order.