Target Exam

CUET

Subject

Business Studies

Chapter

Consumer Protection

Question:

Which of the following statements are correct?

(A) In addition to his rights, a consumer should also keep in mind his responsibilities while purchasing goods/services.

(B) From the point of consumers, consumer protection is important because consumers are ignorant, unorganized and exploited by sellers.

(C) Any registered consumers' association can file a complaint.

(D) The Consumer Protection Act provides for setting up of a two-tier enforcement machinery at the District and State levels.

Choose the correct answer from the options given below:

Options:

(A), (B) and (D) only

(A), (B) and (C) only

(A), (B), (C) and (D)

(B), (C) and (D) only

Correct Answer:

(A), (B) and (C) only

Explanation:

The correct answer is option 2- (A), (B) and (C) only.

Except statement (D), The Consumer Protection Act provides for setting up of a two-tier enforcement machinery at the District and State levels, all other statement are true. 

 

(A) In addition to his rights, a consumer should also keep in mind his responsibilities while purchasing goods/services. IT IS CORRECT. A consumer, who is well-informed about his rights and the reliefs available to him, would be in a position to raise his voice against any unfair trade practices or unscrupulous exploitation. In addition to this, an understanding of his responsibilities would also enable a consumer to safeguard his interests. In this regard, the Department of Consumer Affairs, GOI, has been undertaking 'Jago Grahak Jago campaign', for generating awareness among consumers. 

(B) From the point of consumers, consumer protection is important because consumers are ignorant, unorganized and exploited by sellers. IT IS CORRECT. In the light of widespread ignorance of consumers about their rights and reliefs available to them, it becomes necessary to educate them about the same so as to achieve consumer awareness. Consumers need to be organised in the form of consumer organisations which would take care of their interests. Consumers might be exploited by unscrupulous, exploitative and unfair trade practices like defective and unsafe products, adulteration, false and misleading advertising, hoarding, black-marketing, etc. Consumers need protection against such malpractices of the sellers

(C) Any registered consumers' association can file a complaint. IT IS CORRECT. 
A complaint before the appropriate consumer forum can be made by:
(i) Any consumer;
(ii) Any registered consumers’ association;
(iii) The Central Government or any State Government;
(iv) One or more consumers, on behalf of numerous consumers having the same interest; and
(v) A legal heir or representative of a deceased consumer.

(D) The Consumer Protection Act provides for setting up of a two-tier enforcement machinery at the District and State levels. IT IS INCORRECT as there is three-tier enforcement machinery. For the redressal of consumer grievances, the Consumer Protection Act 2019 provides for setting up of a three-tier enforcement machinery at the District, State, and the National levels, known as the District Consumer Disputes Redressal Commission, State Consumer Disputes Redressal Commission, and the National Consumer Disputes Redressal Commission. They are briefly referred to as the ‘District Commission’, ‘State Commission’, and the ‘National  Commission’, respectively.